Chapter 12, “Help! My wants me to (fill in the blank).” Technically the last chapter, but simple and sweet! I really enjoyed reading this book and I’m actually disappointed that this is “The End.” In this chapter the author points out there are usually good intentions behind a bosses’ “bad design idea” and that they’re not just being perverse. Human nature seems to pit one against the other without understanding the other person’s point of view, especially when it comes to execs vs. layperson, so this brings it back to a two-way communication and respecting each other’s ideas and reasons.
His email samples are awesome! I would have loved to attend one of his seminars and have him send my boss an email. Ah, to be a fly on the wall when she read that! Basically, it comes down to doing research and having supportive data to backup your argument and the author definitely provides that in his email. And he keeps it diplomatic so as to not alienate one or the other. It also helps to come from a third party so the boss doesn’t think your being bias based on your own personal wants. I read the section of recommended readings and was amazed how many text the author recommends.
Related web sites/links:
Getting Started with Defensive Web Design by Ian Lurie, May 27, 2001
http://uxdesign.smashingmagazine.com/2011/05/27/getting-started-with-defensive-web-design/
Defensive Design for the Web
http://gettingreal.37signals.com/ch09_Get_Defensive.php
Usability.gov Research-based Guidelines
http://usability.gov/guidelines/index.html
Forms that work: Designing a web forms for usability
http://formsthatwork.com/
Usability News
http://psychology.wichita.edu/surl/
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